S: Good morning, sir. Welcome to Vancouver. My name is Joseph.
G: Good morning. Thank you for picking me up.
S: May I take your luggage?
G: Sure. Thank you.
S: Right this way, please.
S: Would you like a bottle of water, sir?
G: Yes, please. Thank you.
S: How is the music and temperature?
G: Can you turn the volume down, please?
S: Certainly, sir.
G: And can you lower the temperature?
S: Sure, right away, sir.
G: Great, thanks!
S: We are going to the Grand Hotel.
G: Yes, that’s correct.
S: The trip will take about 45 minutes.
G: Great. I hope there’s no traffic jam.
S: It should be OK. Please enjoy yourself.
G: Thank you!
S: Good morning, sir. Welcome the the Grand hotel.
G: Good morning.
S: How was your trip?
G: Very good, thank you.
S: Please watch your step.
G: Ok. Thanks.
S: There are 3 bags, altogether, right?
G: Yes, that’s right. Thank you.
S: Good morning, Mr. Henry, great to see you again. How are you?
G: Yes, I am great. Thanks.
S: How was your flight?
G: It was OK. I slept most of the time.
S: Great. What can I do for you, sir?
S: Welcome to the Grand hotel. How can I help you?
G: I’d like to check in.
S: Sure, do you have a reservation?
G: Yes, I do. Here’s my reservation number.
S: A moment, please. OK, just to confirm, you will be staying in the Deluxe room for three nights. Is that correct?
G: Yes, that’s correct.
S: And do you prefer a smoking or non-smoking room?
G: Non-smoking, please.
S: Good afternoon, sir. How can I help you?
G: Hi. I need a room for this evening.
S: Do you have a reservation?
G: No, I don’t. I’d like to book a single room for tonight.
S: I can offer you our best walk-up rate. It’s 125 dollars per night including breakfast.
G:That’s very expensive. Is that the cheapest rate you have?
S: I’m afraid so. We are very busy this evening.
G: OK. I’ll take it.
S: The suite has a living room, so you can host your clients
G: Oh, really?
S: It also includes 2-hours in our VIP meeting room, so you can hold meetings too.
G: Hmm, that sounds great.
S: The regular price for the VIP meeting room is 35 dollars an hour, so you’ll be saving quite a bit.
G: Thank you for your information.
S: Mr. Smith. May I confirm your departure date, please?
G: Yes, I am leaving on the 23rd.
S: Friday, the 23rd. And will you require any transportation to the airport?
G: Yes, please. How much is that?
S: It’s 50 dollars for our E class, and 75 dollars for the S-class. Which one do you prefer?
G: E-class please.
S: Thank you. I’ll have it arranged for you.
S: Here we are. Mr. John. How is your room?
G: It’s great. Looks beautiful.
S: There’s a safety deposit box in the closet, and an extra pillow and blanket too.
G: Oh, thank you.
S: There’s also complementary water over here. If you prefer Evian, there’s a charge for that.
G: OK. How about the minibar items?
S: All the minibar items are complimentary on the day of your arrival. We will replenish that once a day.
G: Thank you. How about wifi password?
S: The Wi-Fi username is your room number and password is your last name.